STEP BY STEP PROCEDURE FOR APPLYING NEW WATER SERVICE CONNECTION

  1. The concessionaire inquires & fills out application forms with the assistance of CSA-New Accounts. After submission of the filled out form, CSA-New Accounts brief applications of HWD policies. Verifies the completeness of data in the application form and inform applicant to wait for inspection as to the availability of water and estimate of materials.
  2. CSA- Billing certifies that the applicant & his/her nearest kin in the same compound has no outstanding unsettled accounts with HWD. Inspectors conduct site inspections. As to the commercial crews: the location of tapping point and in house piping, and for operation crews: adequacy of water and both will prepare inspection reports.
  3. CSA-New Accounts prepares letter to the applicant with the cost estimate of labor and materials for signature of the Division Manager (Commercial) and forward the same to the General Manager for the approval of the application form.
  4. CSA-New Accounts informs concessionaires to pay NSC fee and customers deposits payable to cashier/teller. The applicant ask a copy of contract/HWD Policy after payment was made. CSA-Billing registers and encode payment of the applicant in computer.
  5. CSA-New Accounts prepares Service Request to be approved by the Commercial Section Head and schedule the installation. After the installation of tapping, inspection of water service connection will be conducted as to meet the installation standards.

REQUIREMENTS

  1. Valid CTC ( Community Tax Certificate ) Cedula.
  2. (2) Valid Identification Cards ( Government Issued IDs).
  3. Clean white short folder
  4. Application form (Can get through our office or by downloading the link above)

HERE ARE THE LIST OF VALID IDENTIFICATION CARDS

  1. Philippine passport or Foreign Passport
  2. Driver’s License
  3. Professional Regulations Commission (PRC) ID
  4. National Bureau of Investigation (NBI) Clearance
  5. Police clearance
  6. Postal ID
  7. Voter’s ID
  8. Barangay certification
  9. Government Service Insurance System (GSIS)
  10. Social Security System (SSS) card
  11. Overseas Workers Welfare Administration (OWWA) ID
  12. OFW ID
  13. Seaman’s Book
  14. Alien Certificate of Registration (ACR)/Immigrant Certification of Registration
  15. Government Office and GOCC ID e.g. Armed Forces of the Philippines (AFP ID), Home Development Mutual Fund (HDMF ID)
  16. Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
  17. Department of Social Welfare and Development (DSWD) Certification
  18. Major Credit Cards
  19. Bureau of Internal Revenue (BIR) Taxpayer’s ID
  20. Firearms License
  21. National ID
  22. Work Permit
  23. Diplomat ID
  24. Philippine Leisure and Retirement Authority (PLRA) ID
  25. Company IDs issued by private entities or institutions registered with or supervised or regulated either by the BSP, SEC or IC.
  26. Philhealth Card
  27. Immigrant Certificate of Registration
  28. Other valid IDs issued by the Government and its instrumentalities e.g. DTI